Contact support
Use the secure beta contact form for product questions, UPSHIFT+ billing or cancellation requests, bug reports, privacy questions, or legal-policy questions. For billing help, use the same email address used at Stripe checkout so the membership can be identified. Your form submission is stored in CredBounce’s private lead inbox for review; it is not published on the site.
Send a message
Keep sensitive documents out of support messages.
The beta is designed so report files and dispute evidence can remain in your browser. Support does not need those files to receive a bug report or product question.
What helps with a bug report
- Your browser and device type.
- The page or step where the issue happened.
- What you expected to happen.
- What happened instead.
- A screenshot only when it does not expose sensitive credit or identity information.
Financial or identity-theft emergencies
CredBounce support is not an emergency service. For genuine identity theft, use IdentityTheft.gov. For official consumer credit-report guidance, use ConsumerFinance.gov.